Shipping & Delivery Policy

At Twasa, we are committed to delivering your skincare, hair care, and personal care products safely, quickly, and efficiently.

Once your order is successfully placed, it is usually processed and dispatched within 24 to 48 working hours. Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

We partner with trusted logistics and courier providers such as Delhivery, Shiprocket, India Post, and other reliable shipping partners to ensure smooth delivery across India.

Estimated Delivery Timeline

✦ Metro Cities: 2–5 business days
✦ Other Cities & Towns: 4–7 business days
✦ Remote Locations: 5–10 business days

Delivery timelines may vary depending on your location, courier network availability, weather conditions, public holidays, operational delays, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp so you can easily monitor your shipment status in real time.

Important Information

✦ Orders are not dispatched on Sundays or public holidays
✦ Delivery dates shown during checkout are estimated timelines only
✦ Twasa is not responsible for delays caused by courier partners or unforeseen logistics issues
✦ Customers are requested to provide accurate shipping details to avoid delivery delays or failed delivery attempts

For any shipping, delivery, or order-related assistance, feel free to contact our support team:

✉ Email: care@twasa.com
☎ Phone: +91 99981 62424